Shipping Policy

Effective Date: March 11, 2025

At Tosscoins, we are committed to providing efficient, reliable, and transparent shipping services for all our customers. Our Shipping Policy outlines the terms and conditions related to shipping, delivery times, costs, and other important details. By making a purchase from our website, you agree to the terms specified in this Shipping Policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet the needs of our customers. Delivery times vary depending on the shipping method chosen, your location, and any third-party carrier delays. The following shipping methods are available:

  • Standard Shipping: Delivery within 5-7 business days (Domestic U.S. orders)
  • Expedited Shipping: Delivery within 2-3 business days (Domestic U.S. orders)
  • International Shipping: Delivery within 7-21 business days, depending on the destination and customs processing.

Please note that delivery times are estimates, and while we strive to meet them, we are not responsible for delays caused by third-party shipping carriers or customs procedures.

2. Shipping Charges

Shipping charges are calculated based on the weight of your order, the shipping method selected, and your delivery address. All shipping costs will be displayed at checkout before you confirm your purchase. We strive to offer competitive shipping rates to ensure that you receive your products at a fair price.

For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the buyer and are not included in the shipping cost shown at checkout.

3. Order Processing and Handling Time

Once your order is placed, it will typically be processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation once your order has been processed and shipped.

Please note that while we make every effort to ship orders promptly, during peak seasons or sales events, processing times may be slightly longer.

4. International Shipping

We are pleased to offer international shipping to most countries. Delivery times and shipping charges will vary based on the destination. International orders may be subject to customs clearance procedures, which can cause delays beyond our control. Additionally, customs duties, taxes, and import fees are the responsibility of the customer and will be charged by the local authorities upon arrival.

If you are an international customer, please check with your country’s customs office to determine any applicable import duties and taxes before placing your order. We are not responsible for delays caused by customs inspections.

5. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor the progress of your shipment. Please allow 24-48 hours for the tracking information to update after receiving the shipment confirmation.

If you experience any issues with tracking or have questions about the status of your order, please contact our customer service team for assistance.

6. Shipping Restrictions

While we strive to offer shipping to all customers worldwide, there are certain locations to which we may not be able to ship due to local regulations or logistical challenges. In such cases, we will notify you as soon as possible and provide options for alternative delivery or a refund.

7. Order Issues or Damages

If your order is damaged during shipping, please contact our customer support team immediately at info@tosscoins.xyz. We may ask for photographic evidence of the damage to process your claim. If your item is defective or incorrectly shipped, we will provide a full refund or exchange, as per our Refund and Return Policy.

In case of missing items or incorrect deliveries, please contact us within 7 days of receiving your shipment. We will work to resolve the issue promptly.

8. Address Accuracy

To ensure smooth and timely delivery, please double-check your shipping address before completing your order. Tosscoins is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing the order, please contact us immediately to make changes. We cannot guarantee that changes can be made once the order is in transit.

9. Free Shipping Promotions

From time to time, Tosscoins may offer free shipping promotions. These promotions may apply only to specific products, regions, or order minimums. If a free shipping promotion is offered, the terms and conditions will be clearly stated at checkout. Free shipping promotions cannot be combined with other offers unless specified.

10. Changes to Shipping Policy

Tosscoins reserves the right to update, modify, or change this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our shipping practices.

11. Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, please don’t hesitate to reach out to our customer support team. We are here to help you with all your shipping and delivery inquiries.

Email: info@tosscoins.xyz
Phone: 904-482-9952
Address: 3826 Arrowood Drive, Jacksonville, Florida, United States
Website: https://tosscoins.xyz/

Thank you for shopping with Tosscoins. We appreciate your business and are committed to ensuring that your orders arrive in a timely and secure manner. We look forward to serving you again soon!