Refund and Return Policy
Effective Date: March 11, 2025
At Tosscoins, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Return Policy provides you with the ability to return or exchange products, ensuring you have a smooth and hassle-free experience. Please carefully review our policy to understand your rights and responsibilities regarding returns, refunds, and exchanges.
1. Return Policy
We accept returns on most products within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- The product must not be damaged or altered in any way.
- A valid proof of purchase is required (e.g., order confirmation or receipt).
2. Non-Returnable Items
For the health and safety of our customers, we cannot accept returns on the following items:
- Skincare products that have been opened or used.
- Customized or personalized items.
- Gift cards.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at info@tosscoins.xyz or call 904-482-9952 to request a return authorization.
- Once your return is approved, you will be provided with a return shipping address.
- Carefully package the item and include the original receipt or proof of purchase.
- Return the product to the provided address. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
4. Refund Policy
Once we receive the returned item and verify that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
If you received a damaged or incorrect item, we will provide a full refund or replacement at no additional cost.
5. Exchanges
If you wish to exchange an item, please contact our customer support team to discuss the options available. Exchanges are subject to availability and must be processed within 30 days from the date of purchase.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@tosscoins.xyz with details and photographs of the damage. We will offer a full refund, replacement, or store credit, depending on your preference.
7. Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or credit card provider, as there may be processing delays. If after checking with your bank you still have not received your refund, please contact us at info@tosscoins.xyz for further assistance.
8. International Returns and Refunds
For international customers, please note that any import duties or taxes paid are non-refundable. You are responsible for return shipping costs. Refunds will be issued in USD and may vary depending on the exchange rate at the time of processing.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page, with the updated effective date. Please review this policy periodically to stay informed about any updates.
10. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, or need assistance with a return or refund, please contact us at:
Email: info@tosscoins.xyz
Phone: 904-482-9952
Address: 3826 Arrowood Drive, Jacksonville, Florida, United States
Website: https://tosscoins.xyz/
Thank you for shopping with Tosscoins. We are committed to providing excellent customer service and ensuring that your experience with us is always positive.